Refund and Returns Policy

We want you to be happy with your gear. This page explains what to do if something is not right with your order.

Faulty or damaged goods

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage. If you receive something faulty, damaged or not as described, contact us as soon as you can with your order number and a photo, and we will sort it out with you.

Changed your mind?

Please contact us before sending anything back so we can talk through the options. Most of our online range is clearance stock, so please check the item and its price before you order.

Pickup orders

If you collected your order from the shop, bring it back to us in store with your receipt or order number.

How refunds are paid

Approved refunds are returned to the original payment method, usually PayPal. Your bank or PayPal may take a few days to show it.

Contact us

Mario’s Bait and Tackle, 11 Noel Rd, Moolap VIC 3224
Phone (03) 5248 5201
Email info@mariosbaitandtackle.com.au